From: IFA Defence Union [mailto:enquiriesadu.co.uk]
Sent: 05 November 2008 16:27
To: hectorfsa.gov.uk
Subject: Open letter to the FSA regarding GABRIEL
Why has the FSA forced the IFA community to act as Beta testers for a piece of software that is, at this moment in time, not fit for purpose?
If sufficient testing was done then the testers have been negligent. If it was not done then the individual(s) who authorised the launch have been negligent.
Who is responsible and why, until the system is working, have they simply not reverted to using the previous system? Surely, as a test, data could have been transferred from one system to another.
The use of computerised data input is supposed to save time on both sides i.e. the FSA and the adviser community. The waste of adviser time does not appear to have been factored in and no one is taking responsibility. No explanation is being given and no time scale for when the system will be up to speed.
Is it a software problem or a hardware problem?
'Due to a high level of demand' is given as the reason. If this is indeed the correct explanation. Who is responsible for this poor forecasting of demand?
Evan Owen
IFA Defence Union
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